User:NDKilla/Help/Bugs

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                         Help for bugs (General Help)                        
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BUGS
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  While Astaria attempts to simulate real life, we lack access to God's
source code.  As such, bugs periodically occur.  Some will benefit you.
Some will harm you.  Many will make the wizards' wish they'd slept in
that morning.  However beneficial or harmful, bugs should be reported
when they happen.  If you think something is a bug, report it.

  Bugs are reported through the bug command.  Typing "bug" produces a list
of report categories.  File your report under the category that best
describes what happened to you.  Be detailed in your report.  Logs of the
event are helpful, but avoid pasting in pages of information, as very long
bug reports are cumbersome and difficult to wade through.  If you have a
bug that necessitates a very long report, you're better off mailing it to
admin@astaria.org.

  Often, players decide that instead of reporting a beneficial bug, they
will abuse it a while to advance themselves.  This is simply not allowed
on Astaria.  Failing to report a bug and then abusing it to your benefit
warrants severe punishment.  Even after you report a beneficial bug,
continuing to reap benefits from it is likewise against the rules and will
get you punished.

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REIMBURSEMENT
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  Try not to panic if you're hit by a harmful bug.  If you're hit by one,
you will be restored to your healthy, pre-infested state.  You can try
to catch a wizard on-line to seek restoration, but your best bet is to
file a reimbursement request.  Requests are filed using the bug command
and selecting the appropriate category.

  Please be patient when filing a request.  We receive a high volume of
reports, and it's often some time before we can resolve yours.

  Also, we may decide that your reimbursement request wasn't the result
of a bug at all.  In this case you won't be reimbursed.  Be patient in
this regard.  Astaria comprises thousands of lines of source code, and
often things transpire outside player perception.  The final call is
left to the wizards, and if a request isn't resolved to your favor, we
ask that you not press the issue further.

  Player losses resulting from crashes or lag will not be reimbursed.